E-Administration in Polish Voivodeships Against the Background of Europe

Abstract

Goal– the aim of the article is to assess the level of development of e-government services in Europe, with particular emphasis on the level of use of these services in Polish voivodships. Research methodology– the Perkal method and the analysis of the EGDI index were used to achieve the research objective. The study was conducted on the basis of the available data from the United Nations E-Government Survey and the Central Statistical Office in the area of public e-government services for citizens. Score/results – the analysis of the United Nations E-Government Survey reports showed that, since 2003, Denmark, Finland and Sweden have been occupying the highest place in the development of e-government in Europe and in the world. The research results showed that the level of the EGDI indicator increases over the years 2003–2022. The author’s own research on the use of e-government services in Polish voivodeships showed that over the years 2014–2022 the level of use of e-government services by citizens increased. Mazowieckie, Dolnośląskie and Pomorskie Voivodships are characterized by the highest level of use of e-administration services, while the Świętokrzyskie, Podkarpackie and Lubelskie Voivodships are among the voivodships with the lowest use of these services. Originality/value – the introduction of various e-government solutions is becoming a very clear trend. Regional differences, on the other hand, result from the level of the state development in individual countries. The article showed that the use of e-government services in Poland by citizens is increasing, but it is still at an unsatisfactory level. Noticeable disproportions can be seen in individual voivodeships of Poland. Polish society does not take full advantage of the facilities offered by public administration, therefore it seems necessary in this situation to take decisive action that could encourage the society to use e-services. In order to enhance the increase in the use of these services, each voivodeship should develop separate actions that will contribute to greater interest of citizens in e-government services, and consequently to their use. The carried out analyses may therefore be a contribution to further in‑‑ depth research, because the issues of electronic administration are very up‑‑ to-date and knowledge in this field requires constant updating.