Formy zwracania się pielęgniarek do pacjentów seniorów w placówkach medycznych

Abstract

The problem of communication in relation between nurse and her patient seems to be pivotal in whole care process or help granted to ill persons. It’s a lot of things which can disturb process of communication. For example, new forms of communication in the world influence on communication between people in many different areas. Nowadays in new situations seems not to be appropriate to use more official forms like per Mister/ Miss. Knowledge of opinion persons’ who stay in hospital about adresses’ forms nurse to patient has influence on good relation during therapy. Inappropriate way of calling somebody nurse to patient depreciates recipient, it demonstrates advantage which is connected to occupation’s competence or patient’s age. Purpose of this research was knowledge of opinion’s aged patients, who use medical institutions, on the subject of the best adresses’ forms nurse to patient. Material&methods. In this research took part 100 patients-seniors who was staying in medical institutions- hospitals and clinics in January 2015. The average age was 71,05 years. The metod of research was diagnostic survey, was carried out using questionnaires. The research tool was questionnaire done of own authorship. Statistical study was done with Chi-squared test (χ2) and V Cramer test. Results. The research proved that aged persons, while using medical institutions, accepted as the most a appropriate form: Mrs plus name and phrase: please madame. In most cases patients accept also form: Mrs plus surname (e.g. Mrs Kowalska) and Mrs plus diminutive of name, but they don’t accept caressing forms like: honey, darling etc. and phrase like: grandma, grandpa. Patients expect nurse introduce yourself before starting their job.